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YOU'VE GOT QUESTIONS

We've Got Answers

Below is a selection of questions that frequently come up. We hope you find them helpful.

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  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • Does Gaia Cacao offer certifications for its cacao products?
    Yes, Gaia Cacao recognizes the importance of certifications in assuring the quality and sustainability of cacao. We work with certified farmers and cooperatives to offer various certifications, such as organic, Fairtrade, and Rainforest Alliance, based on our clients' requirements. These certifications validate our commitment to responsible sourcing and ethical practices.
  • How can I place an order with Gaia Cacao?
    To place an order with Gaia Cacao, please reach out to our dedicated sales team by sending an email to sales@gaiacacao.com. They will guide you through the ordering process, provide you with product details, and assist you in selecting the cacao products that best suit your needs. We strive to ensure a seamless and personalized ordering experience for our valued clients.
  • What is Gaia Cacao's mission?
    At Gaia Cacao, our mission is to build a world where farmers and chocolate makers are empowered entrepreneurs. We are passionate about creating short, transparent supply chains that celebrate the uniqueness of special cacao. By doing so, we generate higher value for both farmers and chocolate enthusiasts, resulting in a more sustainable and delightful chocolate experience.
  • What products does Gaia Cacao offer?
    At Gaia Cacao, we offer a diverse range of premium cacao products to cater to various needs. Our offerings include exceptional cacao beans, fine powder, rich cocoa mass, and high-quality cocoa butter. With our meticulous sourcing process, we guarantee full transparency, allowing buyers to trace the origin and quality of our products with confidence.
  • Does Gaia Cacao support organic and sustainable farming methods?
    Yes, sustainability is at the core of Gaia Cacao's values. We actively promote organic and sustainable farming practices among our partner farmers. Through our consultancy and training programs, we provide guidance and resources to help farmers improve their farming techniques, reduce environmental impact, and enhance the overall sustainability of cacao production.
  • How can I contact Gaia Cacao?
    We welcome your inquiries and are eager to assist you. Please feel free to contact Gaia Cacao by sending an email to info@gaiacacao.com, logistics@gaiacacao.com, sales@gaiacacao.com . Our dedicated team is ready to address any questions or requests you may have.
  • How does Gaia Cacao ensure transparency in its supply chain?
    Transparency is at the heart of our operations at Gaia Cacao. We prioritize traceability in our supply chain, enabling buyers to have a clear understanding of the journey their cacao products undertake. Through meticulous record-keeping and documentation, we ensure that our buyers can trust the authenticity and origin of the cacao they purchase.
  • How does Gaia Cacao support farmers and exporters?
    Gaia Cacao is dedicated to providing comprehensive support to farmers and exporters. We offer valuable marketing advice, logistical assistance, distribution services, and sales support. Through our cacao warehouse, we efficiently manage stock, ensure quality control, and handle distribution to buyers. Moreover, we take pride in coordinating quality and lab tests, ensuring that our clients are informed about the latest developments in the dynamic cacao and chocolate landscape across Europe.
  • How does Gaia Cacao ensure fair prices for farmers?
    At Gaia Cacao, we prioritize fair and ethical practices throughout our supply chain. We establish direct relationships with farmers, cutting out unnecessary intermediaries, and ensuring that they receive fair prices for their high-quality cacao beans. By eliminating price exploitation, we aim to uplift the livelihoods of farmers and contribute to a more equitable cacao industry.
  • What sustainability practices does Gaia Cacao promote?
    At Gaia Cacao, sustainability is a core value. We actively promote and support sustainable practices in the cacao industry. Through our consultancy and training services, we work closely with private companies, NGOs, and governments to enhance the quality of cacao beans and facilitate the implementation of sustainable farming practices. We firmly believe in nurturing environmentally conscious initiatives and advocating for responsible and ethical cacao production.
  • How does Gaia Cacao ensure the quality of its cacao beans?
    Gaia Cacao is committed to delivering exceptional quality cacao beans to our clients. We have stringent quality control measures in place, starting from the sourcing stage. We work closely with farmers to ensure proper harvesting, fermentation, and drying processes. Additionally, we conduct thorough quality checks, including sensory evaluation and laboratory testing, to maintain consistent quality standards for our cacao beans.
  • What is the step-by-step process?
    Initial Request: To begin the process of ordering samples, you can reach out to our team either through email or by using our online contact form. In your communication, kindly express your interest in receiving cacao samples and provide us with relevant details, including your company name, contact information, and any specific requirements or preferences you may have regarding the samples. Sample Selection: Our experienced team will carefully review your request and work closely with you to understand your needs. Based on your preferences and requirements, we will select a variety of cacao samples that align with your specifications. This includes considering factors such as flavor profiles, origins, certifications, and other characteristics important to your selection process. Sales Assistance: Throughout the sample ordering process, our dedicated sales team is available to assist you with any questions or concerns you may have. They will provide guidance and support, ensuring that you have a clear understanding of the sample options available and helping you make informed decisions. Pricing and Shipment: Once the selection is finalized, our team will determine the pricing for the samples, taking into account the quantity and specific requirements. We will provide you with a comprehensive quotation that includes the cost of the samples, as well as shipping and handling fees. Upon your approval, we will arrange for the shipment of the samples to your specified address. Sample Evaluation: Once you receive the samples, we encourage you to thoroughly evaluate them according to your desired criteria. This includes conducting sensory evaluations, assessing the flavor, aroma, and texture of the beans, and considering their suitability for your chocolate-making process. Take your time to explore and experiment with the samples to ensure they meet your expectations.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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